Problems with handing in
1. Problems with opening an assignment
- If an assignment isn’t opening from the Content area, try accessing it directly through the Assignments section under Course Tools in the course navbar. This bypasses potential issues with content links.
- In case you still can’t find the assignment, it’s possible that the instructor hasn’t made it available, or there could be a technical glitch. Contact your instructor to clarify.
2. Problems with submitting an assignment
a. File could not be uploaded
- If you see an error message like “Oops, your file could not be uploaded,” ensure that your file name doesn’t include any special characters (such as <, >, :, “, /, \, |, ?, or *).
- Additionally, make sure that the file is in a supported format (like .docx, .pdf, or .txt). Unsupported formats might be rejected by the system.
b. Submission button is not responding
- If the submission button isn’t responding, try refreshing the page by clicking the refresh button
on your browser or by using the shortcut Ctrl + R on Windows or Command + R on Mac.
- If refreshing doesn’t resolve the issue, switch to a different browser such as Google Chrome, Firefox, or Safari. This often resolves compatibility issues.
c. Other submission failures
- Submission failures can also be due to an unstable internet connection. Make sure you are connected to a stable network. If your connection is weak, consider moving closer to your router or switching to a wired connection if possible.
- Furthermore, Pop-up blockers can interfere with submission processes, especially if they prevent necessary submission confirmation windows from appearing. Disable any pop-up blockers in your browser settings while submitting assignments.
- If problems persist, clearing your browser’s cache and cookies can help. This removes any outdated data that might be causing issues.
3. Contact Technical Support
- If none of the above solutions work, reach out to your institution’s service desk for further assistance. Provide them with details about the issue, including any error messages you received.
- If this does not help as well, communicate the problem with the Keyuser of Brightspace from your own faculty.